All LunaFemme products are digital downloads. Nothing is shipped.
How do I access my files?
After payment your download link is shown on the payment confirmation page and emailed to the address you used at checkout.
How long does delivery take?
Your files are delivered within 1 day of payment confirmation — usually straight away.
Which file formats are included?
Formats vary by product and are listed on each product page (for example PNG, SVG, PDF, AI or EPS). Check the product details before buying to make sure the format works with your software.
Do download links expire?
Downloads may have a limit on the number of downloads or an expiry period, shown on the product or in your order. Save your files somewhere safe as soon as you download them.
What am I allowed to do with a design?
That depends on the license you purchased. See the Digital Download License page for personal and commercial use.
Can I get a refund?
If something is wrong with your purchase, email contact@lunafemme.shop with your order number. Approved refunds are processed within 1–5 days and returned to your original payment method.
My file will not open or is damaged.
Try downloading again and open the file with up-to-date software. If the problem continues, contact us with your order number.
Which payment methods are accepted?
We accept major credit and debit cards through Shopify Payments, and PayPal. The methods available for your country are shown at checkout.
Where can I read your policies?
Shipping Policy · Refund Policy · Terms of Service · Privacy Policy